Norton

Applicable For: Android;Mac;Windows;IOS

This document instructs on how to report a false positive (incorrectly detected by Norton) or a false negative (suspicious file or URL not detected by Norton) through the online submission form.

Go to the Norton submission portal to submit the URL or File sample: https://submit.norton.com.

Choose the product version you want to report the false positive and false negative detection on the submission portal. To know the version number of your Norton product, go to Help > About or Settings > About tab.

Submit URL and File detection on Norton 24.x or newer (Windows and MacOS)

Go to Norton Submission Portal.
Click URL and File Submission.
Depending on your situation, under False positive or False negative, click Open submit form.
Select if you are submitting a URL or a file.
Enter the following details:
- Email address
- Detection name*
- Alert ID (Alert ID is located at the bottom of the detected alert popup)*
- Website URL or attach the sample file.
  The guidelines for file submission are:
  - Uploads can be a maximum size of 500 MB.
  - You may upload a maximum of 1 file by placing the sample file within a ZIP or RAR archive.
  - Uploads must not be password-protected.
- Description of the issue
Click Submit.

Submit URL and File detection on Norton mobile app (iOS and Android)

Go to Norton Submission Portal.
Click URL and File Submission.
Depending on your situation, under False positive or False negative, click Open submit form.
Select if you are submitting a URL or a file.
Enter the following details:
- Email address
- Detection name*
- Alert ID (Alert ID is located at the bottom of the detected alert popup)*
- Website URL or attach the sample file.
  The guidelines for file submission are:
  - Uploads can be a maximum size of 500 MB.
  - You may upload a maximum of 1 file by placing the sample file within a ZIP or RAR archive.
  - Uploads must not be password-protected.
- Description of the issue
Click Submit.

Submit URL detected on the Norton internet browser extension

To know the version number of your Norton Safe Web internet browser extension, on the top-right corner click the Norton Safe Web icon.

Safeweb Legacy

Safeweb New

Depending on your version of the extension, select one of the following.

“View a full Safe Web report” is not visible

Go to Norton Submission Portal.
Click URL and File Submission.
Depending on your situation, under False positive or False negative, click Open submit form.
Enter the following details:
- Email address
- Website URL
- Description of the issue
Click Submit.

“View a full Safe Web report” is visible

Go to Norton Submissions Portal and click URL Submission.
Enter the URL in the field and click on the magnifying glass icon.
The current Norton rating for the website is provided.
If you are not satisfied with the result, click Submit Dispute.
Enter the following details:
- Email address
- Suggested category
- Comments
Click Submit.
You can verify the website rating status change within 48 hours after submitting it by going to the Norton Submissions Portal and clicking URL Submission.
Enter the URL in the field and click on the magnifying glass icon.
The current Norton rating for the website is provided.

Submit File detection on Norton 22.x or older (Windows) and Norton 8.x or older (MacOS)

Go to Norton Submissions Portal and click File Submission.
In the File Submission page, select one of the following:
- Incorrectly Detected by Norton (False Positive)
- Not Detected by Norton (False Negative)
In the page that appears, enter the required details and click Submit.
The guidelines for file submission are:
- Uploads can be a maximum size of 500 MB.
- You may upload a maximum of 1 file by placing the sample file within a ZIP or RAR archive.
- Uploads must not be password-protected.
You can verify the status within 48 hours after the submission by clicking on Check Status and entering the Request Id, which you've been provided after the submission.

Submit a spam or scam email

You can report a spam or scam email that you receive to Norton. For more information, read Report a spam or scam email to Norton.