Applicable For: Windows

To fix this problem, restart your computer.

STEP 1

Restart your computer.

  1. Exit all programs.

  2. Restart your computer.

If the problem persists, uninstall and reinstall Norton VPN.

STEP 2

Uninstall Norton VPN

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    appwiz.cpl

  3. In the list of currently installed programs, select Norton VPN, and click Remove or Uninstall.

  4. Follow the on-screen instructions to uninstall Norton Secure VPN.

STEP 3

Reinstall Norton VPN

  1. Sign in to your account.

  2. In the My Norton portal, under Secure VPN, click Download.

  3. Click Agree & Download, and then save the installer.

  4. Double-click the installer file that you downloaded.

  5. Follow the on-screen instructions to complete the installation.

More help

Update your credit card information

Download and install your Norton device security

Stop your Norton subscription from automatically renewing

Request a refund for an annual renewal fee

Still have questions?

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