Over the coming months, devices running Android 8.x or 9.x will no longer receive any new product, service, or security updates for the following Norton apps:

  • Norton 360 app or Norton Mobile Security
  • Norton VPN
  • Norton Clean
  • Norton Family

You can continue using the Norton apps on your device with Android 8.x or 9.x. However, you will not be able to update the Norton apps to the newer releases that include product and service updates and security fixes.

For the best product and service experience, we recommend that you update your Android version to 10.x or later. Android 10.x or later provides the system updates that allow us to deliver high-quality products, services, and security for our customers in future releases.

To find and update your Android device to the latest version, follow the below steps:

The below steps may vary depending on your device and device manufacturer. Please refer to the device's help documentation for more information.

Find Android version

  1. From the Home screen, tap the Settings icon to go to the settings.

  2. Tap About Phone or About Device.

  3. Under Android Version, you can find the version of Android that runs on your device.

Update Android version

  1. From the Home screen, tap the Settings icon to go to settings.

  2. Tap System and then tap Software update.

  3. If an Android update is available for your device, tap Install to download and install the update.

  4. Follow the on-screen instructions.

More help

Update your credit card information

Download and install your Norton device security

Stop your Norton subscription from automatically renewing

Request a refund for an annual renewal fee

Still have questions?

For assistance, please visit our Contact Us page or call our customer support hotline at +628886349898. Our dedicated team is ready to help you on your journey to a greener, more sustainable future.

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